Frequently Asked Questions
What do you need help with today?
All you need to do is contact us to make an appointment
We can fix a wide range of issues with your devices
Why not check out our Frequently asked questions
Book Your Device in to be Fixed Today
Common Questions
Quick Solutions For Your Most Common Issues
How long does a screen replacement take?
we always endeavour to do same day repair subject to stock.
Do you use genuine parts?
Where possible we will always use genuine parts.
Do you offer a warranty on repairs?
Yes, we offer 30-90 day warranty depending on repair
is my device repairable?
Most are. We do not charge to assess, always get in touch and we will advise.. We are always available to help.
Why choose Conway Communications?
We have successfully repaired thousands of devices from major to smaller sized companies and individuals over the last 25 years and feel we are ideally placed to offer the back up service that companies and individuals need for all their Smart devices.
Why do I get such varied prices when I shop around for repairs?
Where original parts are used, you will get quoted higher for obvious reasons. Where copy parts are used, you will get varying degrees of quality and varying prices. Always ask about the quality of the parts used to determine whether you are getting a good deal. Smart devices are becoming more and more expensive. Your repair is deserving of good quality parts.
Is it worth repairing our phones when they are broken?
The vast majority of repairs are cost effective. Some repairs might cost over 50% of the handset value and might be getting too dated to be of value. At Conway Comms we do not charge to estimate or evaluate and will be first to advise whether repair is cost effective. We understand the value of broken units to reuse, but are also aware when it is time to jump ship. Let us help you make the right decision.
Are the parts APPLE ORIGINAL or one of many copies?
We only use original parts and our Lcd screens are either original or original quality. There is a difference in price but your phone or iPad is an expensive item. Get it repaired once and properly by the experts.
What areas do you cover?
We cover repairs nationwide in 3 ways. In house, callout and postal. We offer a free collect and return service within 10 miles of Stevenage. Within the rest of Hertfordshire, we charge a £15 fee on top of repair. Nationwide we charge the repair fee plus return special delivery postage of £10.
Speak with a technician and understand your device issue before committing to service.
